Our process:
  • Stage one: complaint heard by staff member (though not the subject of the complaint);
  • Stage two: complaint heard by head teacher;
  • Stage three: complaint heard by complaints appeal panel.
As part of our complaints procedure, we will:
  • establish what has happened so far, and who has been involved;
  • clarify the nature of the complaint and what remains unresolved;
  • ensure a full and fair investigation by an independent person where necessary;
  • respect your desire for confidentiality;
  • address all the points at issue and provide an effective response and appropriate redress, where necessary;
  • provide information to the school’s senior management team so that services can be improved.